Refund policy

30-day returns. You have 30 days from the date your order is delivered to request a return. This is longer than the 14-day cancellation period you're entitled to under the Consumer Contracts Regulations 2013.

Faulty, damaged or incorrect items. Email cobellis47@gmail.com with your order number and a photo or video of the issue. We'll offer a free replacement or a full refund, and you won't pay for postage.

Change of mind. Email cobellis47@gmail.com within 30 days of delivery and we'll send you the return address and instructions. Items must be unused and in their original packaging. You pay the return postage for change-of-mind returns, and we recommend a tracked service. Please don't send items back without contacting us first.

Refunds. Once we've received and checked your return, we'll refund your original payment method within 5 working days. If you cancel within 14 days of delivery, we'll also refund any standard delivery charge you paid.

Your statutory rights. This policy does not affect your rights under the Consumer Rights Act 2015.